Redemption Policy

Effective Date: January 1, 2025  |  Last Updated: 03 July 2026

1. What Can Be Redeemed

• Only BonusCoins can be redeemed for UPI/bank payments. ZapCoins must first be converted to BonusCoins via the in-app conversion event.
• BonusCoins earned from any legitimate source (challenges, leaderboard, referrals, P2P transfer, Daily Mission Reward) are eligible, subject to the rules below.
• Coins earned via violations, exploits, or fraudulent activity are not eligible and may be forfeited.

2. Conversion Rate — UPI / Bank

Conversion rate is fixed at 100 BC = ₹1. We may revise this rate with 7 days' advance notice for operational, regulatory, or fraud-control reasons.

2A. Google Play Reward Codes

• Google Play codes are offered as fixed-value vouchers (e.g. ₹10, ₹30, ₹50, ₹100). Available denominations are shown in-app.
• The required ZapCoins for each voucher are clearly displayed before confirmation.
• Account must be at least 10 days old to redeem Google Play codes.
• Only one pending Google Play request is allowed at a time.
• Upon submission, the required ZapCoins are deducted immediately. The request enters manual review.
• Upon approval, the code is delivered in-app (visible in Redeem History) and may also be sent to your registered email address.
• If a request is rejected or cancelled while pending, your ZapCoins are fully refunded.
• Google Play codes are non-refundable once delivered. Treat them like cash — do not share your code with anyone.
• ZapPlay is not affiliated with or endorsed by Google LLC. "Google Play" is a trademark of Google LLC. Codes are sourced from authorised resellers.

2B. Daily Mission Reward Event

• Free entry only: Earn one entry by completing the day's in-app activity mission (watching the required number of ads, claiming the daily bonus, redeeming a promo code, and completing daily spin and scratch card tasks). Entry is never purchased and never requires real money.
• This is not a lottery, gambling, or betting feature. It is an engagement reward for active users who complete normal in-app activities.
• Each eligible user may obtain one entry per day.
• At the end of each day, a fixed number of active participants are selected to receive a Google Play reward code. All other participants receive BonusCoins — so every participant is rewarded.
• Distribution is processed by our admin team. If insufficient Google Play codes are available, distribution is paused until codes are replenished.
• Reward codes and BonusCoins are credited and winners notified in-app.
• Reward values, number of code winners, and consolation BonusCoins amounts may change; current details are always shown in-app.
• Selection among eligible participants is automated and impartial. No purchase, wager, or stake of any kind is involved.

3. Eligibility — UPI / Bank Redemption

• Account must be at least 10 days old
• Account must not be blocked, flagged, suspended, or pending deletion
• You must have a verified Google account email
• You must have added at least one verified UPI ID or bank account
• Only one pending redemption at a time
• You must be 18 years or older
• You must reside in India (current launch geography)
• You must complete all daily spins for the current day before submitting a redemption request (see Section 3A)

3A. Daily Spin Completion Requirement

• Each day you are assigned a fixed number of spins (displayed on the Spin Wheel screen).
• A redemption request will be blocked if you have not completed all assigned spins for that calendar day (IST).
• If blocked, the app shows how many spins remain. Complete the remaining spins, then resubmit.
• Spins reset at midnight IST. Incomplete spins from a prior day do not carry over.
• This requirement applies every time you submit a redemption request.
• No coins are deducted if this check fails. Your balance remains intact.

Why: Daily spins are a core engagement feature. Completing them verifies genuine active usage and helps us maintain a fair reward ecosystem and meet our financial obligations.

4. Limits

5. Processing Time

• All requests undergo manual review by our team.
• Processing time: 24 to 72 working hours from submission.
• Approved redemptions are dispatched to UPI/bank within an additional 0–48 hours, subject to bank processing times.
• You receive an in-app notification with the UTR (Unique Transaction Reference) once payment is sent.

6. Review Criteria

During manual review, we verify:

• Account not flagged for fraud, multi-accounting, or policy violations
• Earnings consistent with normal app usage patterns
• UPI/bank details valid and belonging to the registered account holder
• No pending or unresolved support tickets affecting the redemption
• No active investigation by our anti-fraud system
• Daily spin completion requirement satisfied at the time of submission
• IP address and device binding checks passed

7. Approval Outcomes

Approved & Paid

• Funds transferred to your UPI ID or bank account
• UTR / Transaction Reference shown in in-app Redeem History
• BonusCoins debited from your wallet

Rejected

If rejected, we provide a reason and immediately refund the BonusCoins to your wallet. Common reasons:

• Invalid or mismatched UPI/bank details
• Account flagged for suspicious activity
• Policy violation detected during review
• Identity verification failure

Cancelled (by user)

While in "Pending" status, you can cancel from Redeem History. BonusCoins are automatically refunded to your wallet.

8. User Responsibilities

• Provide accurate UPI/bank details. We are not liable for transfers to incorrect details you supply.
• Ensure the bank/UPI account is in your name, matching your registered account.
• Keep your account secure. We do not process disputes for compromised accounts.
• Comply with applicable tax obligations. We may share aggregate payout records with regulators if legally required.
• Complete all daily spins before submitting. Failure will block your request.

9. Restrictions & Forfeiture

BonusCoins may be forfeited without refund in the following situations:

• Account suspended or terminated for policy violation
• Use of bots, emulators, modified clients, VPN, or proxy
• Multi-accounting or coordinated abuse
• Identity fraud or stolen account
• Account self-deletion before redemption is complete
• BonusCoins acquired through fraudulent referral patterns

10. Failed Transfers

If a transfer is approved but later fails (e.g. bank rejects the UPI ID), BonusCoins are refunded to your wallet within 7 working days. We are not liable for delays caused by your bank or NPCI.

11. Tax

Any monetary value received via ZapPlay redemptions may be taxable under applicable Indian law. You are solely responsible for declaring such income to tax authorities. ZapPlay does not provide tax advice; please consult a qualified professional.

12. Disputes

• Open a ticket via Profile → Help & Support in the app
• Email: support@weekendsolutionstudio.com
• Include: User ID, redemption ID, date, amount, and any UTR reference
• Response within 48 working hours

13. Changes

We may update this Policy. Material changes are communicated in-app at least 7 days before they take effect.

14. Governing Law

This policy is governed by the laws of India. Disputes shall be resolved in the courts of Ahmedabad, Gujarat, India.

15. Contact

Email: support@weekendsolutionstudio.com
App: Profile → Help & Support