Refund, Return & Cancellation Policy
Last Updated: September 08, 2025
At ALUUXE, we value your satisfaction and aim to provide a smooth shopping experience. Please read this policy carefully before making a purchase.
Return Policy
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Products can be returned within 7 days from the date of delivery.
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Items must be unused, unwashed, and returned in their original packaging with all tags, invoice, and related documents.
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Returns will not be accepted if the product shows signs of use, damage, or alteration.
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Customers are responsible for return shipping charges unless the delivered product was defective, damaged, or incorrect.
Refund Policy
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Once the returned product is received and inspected, a refund will be initiated within 5–7 business days.
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Refunds will be processed to the original payment method (Bank/UPI/Card) used during purchase.
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In case of prepaid orders where delivery fails and the product is returned to us, a full refund will be issued.
Cancellation Policy
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Orders can be cancelled within 24 hours of placing the order or before dispatch.
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Once the order has been shipped, cancellation will not be possible. However, you may request a return after delivery as per our Return Policy.
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ALUUXE reserves the right to cancel any order due to unforeseen issues such as stock unavailability, payment failures, or serviceability limitations. In such cases, a full refund will be issued.
Service-Based Transactions
For digital products, consultancy, or service-based offerings:
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No Refund and No Cancellation will apply once the payment has been made, as services are provided instantly or partially consumed.
Shipping & Delivery Policy
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Orders are usually shipped within 24–48 hours (excluding Sundays and national holidays).
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Estimated delivery timelines:
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Metro Cities: 3–4 business days
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Other Areas: 5–7 business days
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Remote Locations: 10–12 business days
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Delivery delays may occur due to logistics or unforeseen circumstances beyond our control. ALUUXE will not be liable for such delays.
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In rare cases where delivery is not possible, ALUUXE may cancel the order and issue a full refund.
Contact Us
For any queries related to Returns, Refunds, or Cancellations, please contact us:
ALUUXE
Legal Name: Mihir Bhaveshbhai Vaghani
📍 Address: 79, Saikrupa Society, Near Sangna Society, Shyamdham Chowk, Nana Varachha, Surat – 395006
📞 Phone: +91-7043835809
📧 Email: fenilvaghani307@gmail.com